Check-In?
Check-in begins at 2 p.m. However, if the room you have booked is already available, you are welcome to check in before 2 o’clock.

Check-Out?
Please vacate your room on departure day by 11 a.m. However, if you pay a late check-out charge of € 25 (children from 0 to 16 years: € 18), you are welcome to continue using the wellness area.

Reception Hours?
Our reception is staffed in summer from 7 a.m. to 10 p.m. and in winter from 7 a.m. to 11 p.m.

Guest parking at Hotel Norica?
Parking areas for our guests are found right in front of, or close to the hotel and are, naturally, included in the price. There is only a charge for underground parking (€ 15,- per day).

Dogs welcome!
We look forward to meeting every “family member” (pet charge: € 20,- per day, food not included).

Visiting the Gasteiner Therme?
Admission to Alpentherme Gastein spa resort is included in the price. A spa-robe walkway provides you with direct, convenient access.

Storing sports equipment?
Store your ski equipment or mountain bike safely either in lockers or our cellar storage area.

Services for all skiers and snowboarders?
We will be happy to issue a voucher for your ski pass, which you will then be able to pick up at the lift station. The charge will be added to your hotel bill, which you can pay at check-out.
Our ski shuttle runs twice every morning to the nearest lifts.

Accessibility
Our hotel offers a guest elevator. Should you encounter any accessibility issues in our hotel, our employees are always more than happy to assist.

Dining
We treat our guests to a lavish breakfast buffet as well as a 4-course dinner selection, along with rotating theme-, dessert-, salad- and appetizer buffets. We also offer a vegetarian menu daily.

Allergies
If you happen to be an allergy sufferer, we will be more than happy to provide you with hypoallergenic bedding. Our kitchen will also take into account any food intolerances you might have. Simply let us know in advance.

Booking excursions?
Our reception team knows the most beautiful excursion destinations and will be glad to book your sightseeing tours. Additional information is also available at the reception for you to browse through.

Reserve SPA treatments?
You are welcome to book your preferred pampering program either in the spa area itself, or at our hotel reception desk.
Our hotel will also be happy to make bookings for you at the Gastein Healing Gallery (incl. shuttle service).

Opening Hours at the Celtic Spa and Celtic Vital?
Celtic Spa:
Indoor Pool: from 7 a.m. to 8 p.m.
Sauna: from 15 to 19 p.m.

Celtic Vital:
Please ask our reception

Outside the regular hours of our Spa & Vital reception, our team at the hotel reception desk will be glad to assist.